Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We offer free returns. If your return is approved, we will provide a prepaid return shipping label at no cost to you. Orders may be cancelled within 24 hours of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@sheezr.com. Please note that returns must first be authorized before being sent to the following address:

Express Lane, 4297 Sarasota, FL 34249

If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us at support@sheezr.com for any questions regarding returns.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and work quickly to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether your item is eligible for return.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive a different item is to return your original item. Once your return is approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition in which you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@sheezr.com.